Business Partner Confirmation from SAP Marketing Cloud to C4C

[former_member226]

Hello Experts,

I am currently configuring standard integration between C4C and Marketing using CPI as middleware. Basic integration flow is working fine for customers or campaigns. I also want to receive back the newly created Interaction Contact UUID from SMC to C4C. For this purpose, I have configured standard iflow "Confirm Business Partner Replication from SAP Marketing".

Now the issue is, upon replication of customer from C4C to Marketing a new Interaction Contact is created but its confirmation message is not generated. I have already checked HELP document and configured SAP_COM_0017, SAP_COM_0475 as well as SAP_COM_0539 at the SMC side. But still no confirmation message is generated 😞

Do anyone of you has faced this issue and if so how did you fix it?

Thank you so much for your help!

Saurabh

[former_member1277]

Hi saurabhkabra2009

Strange 😞 Just double checking, we have also enrich the "OriginContactID" with the C4C system ID. As per the document for the SOAP usage, this is needed.

Unfortunately I cannot try these setting since my services are already active with legacy integration.

Cheers