CDC-Gigya-Account temporarily locked out

[HarshaS]

I'm granted developer role for accessing the console.gigya.com.

But when I try to log in I'm getting this error message

"Account temporarily locked out"

Also, I had installed SAP Authenticator for passcode verification, now I changed my mobile and installed freshly I'm not getting passcode.

So, can you please help me support email address.

[spu230479]

Hi harsha.s I'd recommend reaching out to the SAP Customer Data Cloud support team whom will be able to assist you with this issue.

Thanks

Stephen

[HarshaS]

spu230479 Should I raise a incident in https://launchpad.support.sap.com/. It. would be great if you could share the email id or process. for getting it reset.

[spu230479]

Hi harsha.s the correct place to raise an support ticket, links can be accessed via the Console and developers guide ( developers.gigya.com)