Conntrans synchronization issue

[andreamazzanti]

Hi All,

I'm not experienced about the CRM mobile solution, and I'm trying to install the MSA on my laptop. After the installation procedure, I tried to synchronize my laptop with Conntranns, but I saw that I don't have the MSA Tab in my Conntrans, only the Kbase.

The Client Console has been installed successfully, and I also made the site assignment.

Do you have any idea or suggestion? Thanks a lot

BR,

Andrea

.

[Former Member]

Hi,

I guess the site definition in transaction smoeac is not correct.

Please check both attributes there and change them accordingly. But probably you need to create a new site for your laptop there.

Regards,

Wolfhard

[andreamazzanti]

Hi Guys,

thanks for your help. I checked the site definition in SMOEAC, and it seems to be similar to the others. I think the problem should be on my laptop.

Shobhit, please, could you explain me all the steps that I have to perform? As I announced before, it's my first time with this soultion!

Thanks again.

Regards,

Andrea.

[Former Member]

Hi,

probably there is sth wrong with the SMO5* tables.

Please check note 1254903 for regenerating of those tables and their entries.

Regards,

Wolfhard

[andreamazzanti]

Hi,

I solved the issue: I deleted and reinstalled the Mobile on my laptop and then I did the update of my IIDES. Now I can launch the Conntrans correctly.

Thanks.

BR,

Andrea.