Hello Rakesh,
The add button is to add an existing contact to the lead. The New button under More menu is for creating contacts. Assuming you are referring to the New button,
If the user does not have authorizations at the business role level, to create a contact, then even though the New button is visible in adaptation, the user will not see that button. Can you check if the user has authorizations to create contacts?
Julius
| User | Count |
|---|---|
| 2 | |
| 2 | |
| 1 | |
| 1 | |
| 1 | |
| 1 | |
| 1 | |
| 1 | |
| 1 | |
| 1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.