SAP Marketing Cloud - interactions types and logic, examples

[former_member607457]

Hello dear experts,

I would like to understand in details the structure and logic of Interactions in the system:

If we examine the batch which is used to import Interactions into SMC using REST technology we can see something like this:

"CommunicationMedium":"ONLINE_SHOP",

"InteractionType":"SHOP_CHECKOUT_START",

"InteractionSourceObjectType":"COMMERCE_SC",

"InteractionSourceObject":"1234",

CommunicationMedium and InteractionType are clear. What is InteractionSourceObjectType and InteractionSourceObject? What can be other examples of those?

Thank you,

Alex.

[KunalBansal · Accepted solution]

Hi Alex,

I beleive you are talking about SAP OData API for Interaction Contacts: API_MKT_INTERACTION_CONTACT.

You can check all the details in API Hub as well.

best regards,

Kunal

[former_member607457 · Accepted solution]

Thank you, Kunal

[former_member607457 · Accepted solution]

Kunal, after reviewing the proposed help document it is still not clear what is the purpose of "InteractionSourceObjectType" a "InteractionSourceObject"? Why I need these fields? Do you have some examples?

Thank you,

Alex.