Tickets to use mobile offline

[voss]

Hello *, I have a problem with (service) tickets I expect mobile offline. Current transactions are not visible offline. A new created ticket is not synchronized to online. Are there any settings etc. I have to execute separately? Thanx for your support. Kind regards Thomas

[ABrowne]

Hi Thomas,

When working with the SAP Cloud for Customer for iPad app, you just need to sync the data before working offline and then sync it again once you're back online.

You can check this video Working with iPad® Offline Mode - YouTube for the overview and this document SAP Cloud for Customer Administrator Guide for more offline mode details.

Cheers,

Angela

[voss]

Hi Angela,

the problem is an error during synchronisation without any details:

Kind regards Thomas