on 09-13-2023 10:33 AM
Hello,
A workflow rule that was created on our C4C and not documented is being triggered on every Contact Form creation.
This workflow rule updates the field iVersion from value X to 11.00 if the X less than 11 on the tickets BO.
However, I don't find this field on tickets and I don't understand what is being edited.
According to an SAP support engineer iVersion is a custom PDI.
I have been told that this inquiry is categorized as a consulting question.
Could you advise on this topic?
Thanks,
Guillaume
Hello Guillaume,
In your screenshot, can see within 'Changes' facet the change is done by Technical User' - which indicate this change is done
mainly by any Custom logic/Workflow Rule.
As you have mention earlier, you already have 'Ticket Workflow' for 'iVersion Field Update' - This changes seem due to it .
**PS(Next Action): As said before, you should be able to find that kut/custom field "iVersion" in Ticket screen itself.
If you can't find anyhow AND you dont need field update based on "iVersion" ===>Then remove this field from your workflow action 'Field Update'.
--> Hope this helps and answer !!
-->Still not working, maybe can again reach out to SAP via Incident.
Thanks and Regards,
Ankush Pashine.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Guillaume,
Yes - "iVersion" is not standard SAP provided field. It seem, you have created KUT/Custom field in the Ticket screen and so it available under 'Field Update' of your Ticket workflow.
=>Possibility is - This field might be available in Header/Overview facet of Ticket screen(check it via Adaptation) .
=>You can then delete this field OR Update your Workflow for 'Field Update'(With OTHER field), so this field
don't get updated based on workflow rule . Please do as per your business requirement .
Hope this answer your question.
Thanks and Regards,
Ankush Pashine.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
2 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.