12-31-2019 6:25 AM - edited 02-04-2024 12:12 AM
Hello,
After doing a search I couldn't find the SLA's posted anywhere on the help.sap.com or knowledge base for incidents, does anyone have a link or can point me towards where to find this documentation?
I'm looking to update some documentation and continue to educate our user base on expectations for medium, high, very high, etc.
Thanks,
Ryan
Hello,
under "Support Policy for SAP Cloud Services", Chapter 4. Customer Response Level
Regards,
Greta
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