PANKS comes up with "Origin of the Message" instead of "SAP Note or KBA"

[ThomasHiesener]

Hello,

We set up PANKS within our S4HANA 2021/SPS03. Everything looks as expected but the result is different
2096401 - FAQs: Performance Assistant - SAP Notes and KBAs search by PANKS - SAP for Me
2730525 - Consuming the Note Search Webservice - SAP for Me
Troubleshooting Tools (sap.com)

PANKS comes up with "Origin of the Message" instead of "SAP Note or KBA"

So, if an error is coming up, besides the button "Close" there is only a button "Origin of the Message".

If you click on this, you´ll be redirected to the ABAP code.
But our expectation was a button "SAP Note or KBA" and if we click on this, we´ll see notes.

We even compared SOLMAN (CRM) and S4HANA:

See the differences

SOLMAN (CRM), e.g. canceled jobs (“Origin of the Message" & "SAP Note or KBA" buttons are there)

S4HANA canceled jobs (“Only Origin of the Message" is there)

What went wrong?

Many Thanks!

[Sandra_Rossi]

I have no idea, but it would make sense that the button is hidden if there's no relevant SAP note corresponding to the ABAP code where the message is raised, and to the software release/SP on which it runs.

[ThomasHiesener]

Hi Carlos,

Many Thanks!

The key was transaction SNOTE_DISPLAY.
Now its works.

[former_member17522]

Glad to know problem is solved!