Dear all,
I have a problem with a customer return of a sales kit. The BOM type 5 of the kit looks ok, all sales documents, goods movement, shipment and invoice are ok.
When I try to create a customer return with the app Manage Customer Return the system will not allow to enter the amount of returned material, the quantity field is greyed out.
According to the best practice 5CX the subcomponents of the sales kit will be returned, the header item is quantity 0 and will be used for the credit note.
Other customer returns of components or assemblies are working fine. What is wrong with this sales kit?
The only strange thing I found is the coexistence of a valid BOM type 1 and 5 for this header material. Is this ok, or should the BOM type 1 be removed to make BOM type 5 work?
Thank you.
Best regards,
Dirk
- SAP Managed Tags:
Hi dschuler_2020,
I have checked your request internally with development team and they mentioned the quantity field disabled is caused by the copy control is missing.
Can you please check if you have the following entries available in your system:
Set Copying Control: Sales Document to Sales Document
If you don't have, please request to activate scope item 5CX - Customer Returns for Sales Kits.
I hope this helps you.
Best regards,
Daiana.
Hello Daiana,
thank you for this. Scope item 5CX is activated in our system. I checked settings in SSCUI 102905 and found the following entries:
This looks similar to your entries except the entries in Data Transfer and Copying Requirement. I do not know, if the "0000000" entry makes a difference.
Regards,
Dirk
| User | Count |
|---|---|
| 96 | |
| 10 | |
| 10 | |
| 5 | |
| 3 | |
| 3 | |
| 3 | |
| 3 | |
| 3 | |
| 3 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.