SAM2305 Emergency Workorder Push Configuration

[gadde-nagakiran]

Hi,

We've configured emergency workorder push for SAM 2305. When the workorder is created from the backend, The users are receiving the Workorder push Notification Pop-up except the user who created the workorder.

Kindly let us know if this is the Standard behavior of Emergency Workorder push or are we missing some Configurations??

Regards,

Kiran.

[james_murphy01]

There is an Setting in the Syclo Config panel in the Push Scenario which disables Owner Originated Push Notifications. This checkbox is active by default so the person who created the item doesn't receive the notification as they already know about the Order. you can disable this for the work order in the Push scenario settings
Syclo Config Panel => Push Scenario Definition => Select the Object for the your app on the left => General Data tab, under subscriber section, Uncheck the box for 'disable owner originated push'

[gadde-nagakiran]

Hi James,

We unchecked the check box for disable owner originated push in config panel but still the owner is not getting the workorder push notification. I've attached the Config panel screenshot for your reference. Kindly suggest us a solution/workaround for this issue.

Thanks and Regards,

Kiran

[james_murphy01]

Hi,

After making this change did you create another WO?

When generating the list of Push Recipients this is done at the time of triggering the WO. So any WO's created before making this change would not have the owner in the list of recipients. Once the WO is created and processed from the qRFC queue it triggers the push determination process. As part of this is build the list of recipients for that push notification, based on Assignment type.

You might have to debug the class handler of the Work Order Push OMDO if the issue still persists.
Does this same user ID receive a Push notification if a different user creates the WO? (might be the user Set up)
I assume the Owner in the aboe test, has done an initial sync agaisnt the app in the enviroment you are testing.