SAP 9.3 PL13 - Windows Server 2019 - SQL Server 2017

[fbio_bilicki]

Hello everyone,

I have a test VM where I was able to perfectly install and run SAP 9.3 PL5 up to PL 12.
When trying to install PL13 several times, the Server presents the errors below.

#
# A fatal error has been detected by the SAP Java Virtual Machine:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x79353519, pid=2204, tid=5672
# faulting address (tried to read): 0x0000094c
#
# JRE version:  (8.0.221) (build )
# Java VM: SAP Java Server VM (8.1.059 10.0.2+000, Aug 27 2019 17:42:08 - 81_REL - optU - windows x86 - 6 - bas2:316262 (mixed mode), tiered, parallel gc, windows-x86)
# Problematic frame:
# v  ~StubRoutines::jbyte_disjoint_arraycopy (sp=0x00ffea30,pc=0x79353519)
#
# CreateCoredumpOnCrash turned off, no core file dumped

More details in log files.

log files

Configuration

Windows Server 2009 - SQL Server 2017

I have another VM with Windows Server 2012 R2 and SQL Server 2014 where SAP 9.3 PL13 works perfect

Regards

Fabio

[ANKIT_CHAUHAN]

Hi fbio.bilicki,

We would ask you to raise an incident to SAP Business One Support Team to get this issue investigated.

Also, include the file C:\Program Files (x86)\SAP\SAP Business One ServerTools\Common\tomcat\bin\hs_err_pid* in the incident's attachment.

You can provide the reference of this discussion in the incident.

Kind regards,

ANKIT CHAUHAN

SAP Business One Support

[fbio_bilicki]

I change the hardware compatibility in the VMWare and it worked

[fbio_bilicki]

I change the hardware compatibility in the VMWare and it worked

[former_member670754 · Accepted solution]

Hiya

We had the same issue on a AMD Processor Host, Hyper-V 2019, VM Windows Server 2019, SQL Server 2017.

The solution was to switch on processor compatibility for the virtual machine.

After this change the B1ServerTools started with no problems.

Regards,

S.A.

[fbio_bilicki · Accepted solution]

I change the hardware compatibility in the VMWare and it worked

[Sriram2009]

Hi Niang.

Currently yes.

Regards

SS

[Sriram2009]

Hi Ankit.

Thanks for your information, I full agree on client part. this quest is MS Sql 2017 with OS windows 2019, Could you Pls check the same screen tab 'Database platforms' in that OS Windows 2019 is not supported. same PAM link which i shared in my early communication.

Regards

Sriram

[Lamine]

Hi Sriram,

i confirm that the only windows server version available for SQL Server 2017 is WS 2016 meaning that MS 2019 is not yet supported for 9.3.

thanks

[Sriram2009]

Hi Ankit.

Have you check the SAP PAM link?

Regards

SS

[ANKIT_CHAUHAN]

Hi s.sriram,

Yes, I have checked it.

Windows Server 2019 is listed under Operating Systems tab. Here, we are talking about the Operating Systems not the Database Platforms.

Kind regards,

ANKIT CHAUHAN

SAP Business One Support

[Sriram2009]

Hi Fabio

Currently SAP B1 9.3 is not supported windows 2019 server, Could you check the SAP PAM link

https://apps.support.sap.com/sap/support/pam?hash=s%3DSAP%2520BUSINESS%2520ONE%25209.2%26o%3Dmost_vi...

Regards

SS

[ANKIT_CHAUHAN]

Hi s.sriram,

Windows Server 2019 is supported from SAP Business One Version 9.3 PL09.

Kind regards,

ANKIT CHAUHAN

SAP Business One Support