sender error

[laplap]

Hi everybody,

all the emails from SAPB1 have this problem

Sender: "=?windows-1252?B?Q?=    "email address"
From: "=?windows-1252?B?Q?="    "email address"
To: "=?windows-1252?B?Q?="     "email address"

SAPB! tech says it's not SAP problem, email provider  says it's a SAP problem because the system uses a name/index utf8 not completed

what can I do?

thank you

[Abdul]

Sorry its difficult to understand the issue with the limited provided info. Please try to configure email without any encryption, if it works then explore encryption.