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How to cancel service order via dunning when payment made balance 0.00?

KASTENNIS70
Explorer
0 Kudos

We are using BRF+ for our new implementation.  The design has been built to cancel service, field orders and disc doc when a payment has been made.  This appears to be working EXCEPT when a full payment is made while the order is open.  Is there an event that is triggered during dunning even if there are no open items on the account?  

Thank you

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