on 01-27-2023 2:40 PM
Hi,
We configured a custom workflow email notification to be sent on new hire, it worked well in QAS yet in production (no difference in terms configuration, locale etc) we still get the standard one. We have checked all the KBAs, raised a ticket on launchpad too, but couldnt find any solution.
We saw a similar post in the community, according to that post changing the order of the business rules would work, yet it did not work. Anyone has ever experienced this before? Thanks,
I have the same issue. The standard email template is used instead of custom for cc role. Checked all the options.
Any solution?
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