Formal name does not always update when change is made to preferred name

[katrien1]

Hi,

Our formal name consists of the preferred name & the last name. For some reason, when the preferred name or the last name changes, the formal name is sometimes updated, and sometimes not.
We have been searching for a long time now how that is possible, because we don't see any consistency in these errors.

Did anyone face the same problem and where was the error in your system?
Would anyone have a suggestion where to look for the problem?

thanks in advance,

Katrien

[Paul_Allen]

Hi,

The new name formatting features should solve this.

However, you can just create a business rule 'on save' for the personal information portlet that populates the Formal Name with Names. Example here from one of mine: