SAP Companion question mark missing in Manager

[mani_rathnam]

Hi,

The SAP Companion's question mark suddenly disappeared from my SEN manager. What will be the reason?

I have got the master authors role and I also ensured that "SAP Companion for manager" is turned on in Server Settings.

The question mark is visible for all other users.

Must I need to have "In App Help Administrators" role to see the question mark icon?

Thanks !!!

[mani_rathnam]

Any other suggestions experts...

@DirkManuel @KristinaKunad 

[ShaneLipke]

Hi Mani,

Have you updated the Server Settings to allow for customer-specific content in SAP Companion in Manager.  If you have, remove your URL from the following setting and save the change.  If this fixes the issue, the issue could be something to do with your access to the Workarea with the content.  If not, raise a support ticket using the Component ID KM-SEN-CMP and get support involved so they can have a more detailed look.

Regards
Shane

[mani_rathnam]

Thanks Shane..

[mani_rathnam]

Hi @ShaneLipke 

I have cleared the cache in my browser and even logged in the manager from different browser and the question mark is still missing.

[ShaneLipke]

Hi Mani,

If the SAP Companion is still appearing for all other users and has only disappeared for you, I suspect that the issue is browser related.  Given that everyone is accessing the same SAP Companion configuration and they can see it but you cannot, the issue has to be related to your user account or browser.  Just make sure that your user Role has been added to the Workarea permissions, if you have setup SAP Companion to display custom content, and make sure that you are using the same browser as your colleagues.  Also, try clearing your browser cache and see if that helps.

Regards
Shane