TGM-17104 Goal Status Trigger Completion Setting?

[Grant_Sidney]

Can multiple goal status values be marked as trigger-completion="true" in the goal plan templates?

The release notes specify that the 2H 2023 feature comes from Customer Community ideas, but the feature being delivered (basically: the completed status no longer needs to appear in rightmost position) does not address the functional gap raised in the three referenced enhancement requests (https://influence.sap.com/sap/ino/#/idea/276611, https://influence.sap.com/sap/ino/#/idea/286993, https://influence.sap.com/sap/ino/#/idea/287046).

The enhancement requests are asking to be able to configure more than one goal status as complete, because customers have multiple statuses (completed, cancelled) that should not trigger an engagement card on the latest home page.

The feature being delivered in 2H23, unless we are misunderstanding it, does not seem to address this gap. Can someone clarify?

Grant Sidney
Boston Scientific

[VanessaLi]

Hi Grant,

I confirm that we now allow the configuration of a specific status to trigger complete (not the last status anymore), but we still only support one status. 

If we supported multiple statuses, when the user go ahead and mark goal as complete, we would not know which status to update the goal to as there are multiple ones.

[Grant_Sidney]

Hi, Vanessa. Thanks for the response. I think SAP may be misunderstanding the request. The primary concern is not what the button on the overdue tile does, but the fact that cancelled and postponed goals are showing up as “overdue” on the home page in the first place. A cancelled goal should not be considered overdue. We want to be able to configure our dispositioning statuses (i.e., statuses like Completed, Cancelled and Postponed) as “complete,” so that an overdue engagement card is not presented to the user. As it stands, it sounds like the 2H feature does not address this gap.

[VanessaLi]

Got it. Now that we have introduced this new attribute 'triggercompletion' in the goal plan templates, you can specify one state only. The question still remains if all 3 statuses does not trigger an engagement card, for the statuses that do trigger a card, and I go and mark that as complete, which of the 3 statuses should it update to since all 3 represents "complete".

[Grant_Sidney]

Hi, Vanessa. I think it's fine to keep the button “Mark as Complete” as a convenience when reminding users of their overdue goals. Users can always click into the goal if they need to take other actions. What we don’t want is goals that have already been cancelled showing up as overdue, and users clicking the “Mark as Complete” button just to dismiss the card. If a goal is already cancelled, postponed, complete, etc. it should not trigger an engagement card.

[Grant_Sidney]

I understand your point. The button itself would need to be configurable, allowing customers to set which “close-out”/“disposition” status the button should map to (and customize the label in Manage Languages). Or the button should be taken off of the engagement card. Customers use more than one disposition status with CPM and Goals, and the functionality of this home-page reminder should be reviewed with that in mind.

[JulieMcSwain]

Hi, in the 1H 2023 release, there was a process added to clear reminder cards for all goals as a workaround for this issue. I used this for this exact use case of removing reminder cards for overdue goals with statuses of Cancelled and Postponed when our fiscal year closed. I am planning on doing the same process this year as it worked well. https://help.sap.com/docs/SAP_SUCCESSFACTORS_RELEASE_INFORMATION/8e0d540f96474717bbf18df51e54e522/a0...