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KieranTurley
Product and Topic Expert
Product and Topic Expert

Good technical writing is more difficult than most people think. You can’t simply slap a bunch of facts down on a page and say, “job done”. There’s a craft to writing, a skill you hone over years, and you need to keep practicing and taking in feedback to truly master the pen and keyboard. We learn over time to avoid certain constructions, to follow certain guidelines, to create an appropriate tone, and to tailor our content to our audience. One of the best ways to learn, is to work with a good editor or to edit another writer’s work.

 

Be the editor you’d want to work with

I confess, by nature I’m terrible at giving constructive feedback when editing, especially in long documents. Rather than making helpful suggestions, my gut instinct is to rip into sentences like they were weeds in a garden, shovel phrases around like dirt, and ruthlessly burn terminology I don’t agree with. These are my natural instincts, but they don’t help the writers I work with to expand their skills.

 

I’ve learned to quash these destructive instincts and to take a teaching approach to my feedback. I’ve also learned that each writer I work with has their own unique turn of phrase that I can learn from to make myself a better author. In my early days as a writer, I remember working with a great editor who took the time to sit me down and talk about things like passive helper verbs and comma splices. This editor is the one I hold up as a great example to others (thanks for making me a better writer Jesse!).

 

A few years ago, at a group editing session, I looked on in horror as a pair of professional editors destroyed a writer’s work, tearing it apart piece by piece, replacing it all with their own text. A good editor would have given suggestions for improvement, worked in praise and encouragement, and left the writer with ideas they could have taken away. Instead, the writer left with a page of replaced text, no lessons learned, and a dread of future editing sessions.

 

To be a better writer, be a better reader

Our job as editors isn’t to “weed the document garden”, but rather to nurture our fellow gardener’s skills. Each document we read or edit gives us the opportunity to learn and grow as writers. People can surprise you: one of the best technical writers I’ve come across was a developer working in their third language. I learned quite a bit about simplicity and clarity from reading their “raw” documents.

 

If you want to be a better writer, take the time to read the work of others and learn from their experience. Don’t forget that there is more than just style to consider; by working with another writer, you can learn more about your own company writing guidelines. More than once I’ve learned about a particular internal rule or standard from reading a document where it was used.

 

Over to you

What do you think? What kind of editor are you? Do you work with other authors to help develop writing skills? Do you take part in group editing sessions?  Let us know in the comments below!

9 Comments
SophsterM
Product and Topic Expert
Product and Topic Expert

I agree with you, Kieran. We are writers and we review others' work and get our own work reviewed. Many times, the edits hurt our ego, but I try to remember that the comments are intended to improve the work.

When I review others' work, I try to be more "selective" as to my suggestions. How important is this correction? Is the grammar or terminology wrong? Is the statement unclear?  I make comments and phrase it like "here's what I suggest". Maybe I skip a change or two that I'd like to suggest and focus on the most important ones. At times, I run it by Acrolinx or the MS Word Editor to see what it thinks about the complexity and grammar. More of a sanity check.... 

VaneHuschke
Product and Topic Expert
Product and Topic Expert

I completely agree. We all have different writing styles and have different ways of saying the same thing. When reviewing the work of other colleagues, we should think "The style guide says that..." or "The grammar rules state that..." rather than "I would have written it like this...". 

It takes a while to learn to review objectively but, it can be done. 

KieranTurley
Product and Topic Expert
Product and Topic Expert
0 Kudos

I love it personally when an editor shows me a new tip or trick that can make my writing better. Though I agree with @SophsterM, edits sometimes hurt a little. @VaneHuschke I completely agree, it can be quite destructive to enforce your style on another writer; much better, as you said, to stick to the guides and rules.

Pao
Advisor
Advisor

Thank you Kieran, loved this.

I too have this urge to get a red pen and slash away, but I am getting better. Definitely editing is an opportunity to teach and to learn.

I, for one, really like to get my docs edited. There is someone I trust making sure I look good on the page! (Thank you Rachi!), always with good comments and teaching moments.

 

KieranTurley
Product and Topic Expert
Product and Topic Expert

That's great to hear! Editors need more love for all their great work.

@Pao - Yes! Rachi is awesome! 😊

Great article, @KieranTurley! Glad to see we're on the same page re: editing! Here on the editing team, we're doing our best to dispel the stereotype of the grumpy editor brandishing a red pen. We also consider the editor role to be more of a nurturing, mentoring role. We just want to help authors create their best work!

SophsterM
Product and Topic Expert
Product and Topic Expert

I agree with your article, @KieranTurley. All good points. I did just come across this good article about giving too much praise, specifically to developers, and also applies to other situations. Praise: The Worst Feedback You Can Give Developers?  But we all rely (or hope for) positive feedback, likes to our posts, congratulatory comments praising our pictures and such. If I post on social media and no one Likes my photo, I feel bad. When I create help content, I like to hear "nice job". Why is that? I don't need the praise. It's not my primary motivator. But something about our personalities that tends to expect and appreciate when people tell us how great we are. BTW, this article is really great! For real!

KieranTurley
Product and Topic Expert
Product and Topic Expert

@SophsterM that praise article is a really good read, thanks for linking it! I'd have to agree that striking a balance between positive and negative feedback is important. I guess one of the key elements is in how we deliver both types...I can handle a lot of negative feedback if it's delivered well.

dwightan
Associate
Associate

@KieranTurley Awesome article, Kieran! So true. When I edit, I try to maintain the writer's "voice" as much as possible. We've all had experiences with editors who reword a sentence of ours without actually improving it. The editor just wanted it in their voice, not the writer's. 

By the way, we made a course a few years ago called "The Fundamentals of Editing at SAP". It explains our approach to editing. If anyone's interested, here's an article about it .