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Common mistakes in technical writing: #3 - Beating Stephen King Syndrome
There is a breed of writers who can write a whole book in one sitting. They write and write and in two days they produce a whole novel. According to Wikipedia, Stephen King is famous for doing just th...
Using Design Thinking When Creating User Assistance
Design Thinking is about problem-solving and collaboration between a team of people with different skillsets to come up with innovative solutions for users. This process is typically for creating soft...
Modern World Magic? A Closer Look at Large Language Models and Their Impact on Technical Writing
It feels like the only thing that we're talking about in the tech world recently are Large Language Models or Generative AI. It’s created many conversations, both positive and negative. In this Blog, ...
Common mistakes in technical writing: #2 - Taking the bricks out of structured writing!
Have you ever played the falling tower game, Jenga? In this game, you build short wooden blocks into a high and stable tower. Once ready, each player takes a turn to remove the blocks until the tower’...
How to Create a Style Guide That Never Goes Out of Style!
Do you think user assistance and product documentation in particular have a fashion sense? Or technically speaking, do they have a style? Do you think they have the right style? Do you need a guide fo...
Are there differences you should be aware of when writing content for help or learning?
Enablement comes in many forms. Trying to succeed and move forward in your career? You’ll probably take a course to earn a badge or certification to prove you’ve got the skills to work in a new role o...
Content maintenance…keeping things fresh!
Have you ever searched for an answer on the web, finally found what seemed like useful data, then realized the date stamp was from 5 years ago?I have, many times, and this is an experience I'd like to...
Start Building User-Focused Documentation Structures
Do your readers complain about not being able to find what they need to get their job done? Even though the content is right there in the manual? Here are a few ideas for helping your readers locate w...
Become the Editor You’d Want to Work With!
Good technical writing is more difficult than most people think. You can’t simply slap a bunch of facts down on a page and say, “job done”. There’s a craft to writing, a skill you hone over years, and...
What Are Your Users Thinking?
You can apply some simple psychology principles to your UI design to predict and explain customer behavior. Thinking, feeling, and visual perception are important to make sure your users have an enjo...
It’s dangerous to write alone…take this!
How do you write your documentation? Do you work from drafts? Do you create content based on information sessions, functional specifications, or slide decks? Have you considered writing as a group act...
Common Mistakes in Technical Writing: #1 - Don’t write it like a song!
Are you curious about common mistakes a technical writer may make while writing software documentation? In this series of blog posts, Jordan Stanchev and Kieran Turley will introduce you to some commo...
“What’s in a name? That which we call a rose…”
How often have you fought bitter battles over the names of buttons, actions, or processes? Do you remember capitulating to terrible names just because your seniors demanded it? As technical writers we...
Welcome to the Information Architecture Group!
Do you want to keep up to date with the latest best practice for information architecture? Do you struggle to find like minds to discuss the topic within your own company? If yes, this is the forum fo...
What’s the Buzz About Gamification and How to Gamify Product Documentation?
Are you curious to know what gamification is all about? Ever thought about gamifying product documentation? Interested to know what aspects can be gamified and how gamification adds value to your end ...
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dwightan
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Common mistakes in technical writing: #3 - Beating...
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SophiaMarx
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Using Design Thinking When Creating User Assistanc...
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Henrike
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Modern World Magic? A Closer Look at Large Languag...
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Jordan_Stanchev
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Common mistakes in technical writing: #2 - Taking ...
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KieranTurley
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Start Building User-Focused Documentation Structur...
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KieranTurley
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Become the Editor You’d Want to Work With!
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Claire_Devereux
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It’s dangerous to write alone…take this!
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manfredKlein
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“What’s in a name? That which we call a rose…”
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