Information Architecture Blog Posts
Do you want to share your thoughts and expertise with the community? Post a blog in the Information Architecture group to get the information exchange started.
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Blog Articles

Using Design Thinking When Creating User Assistance

Design Thinking is about problem-solving and collaboration between a team of people with different skillsets to come up with innovative solutions for users. This process is typically for creating soft...


Content maintenance…keeping things fresh!

Have you ever searched for an answer on the web, finally found what seemed like useful data, then realized the date stamp was from 5 years ago?I have, many times, and this is an experience I'd like to...


Start Building User-Focused Documentation Structures

Do your readers complain about not being able to find what they need to get their job done? Even though the content is right there in the manual? Here are a few ideas for helping your readers locate w...


Become the Editor You’d Want to Work With!

Good technical writing is more difficult than most people think. You can’t simply slap a bunch of facts down on a page and say, “job done”. There’s a craft to writing, a skill you hone over years, and...


What Are Your Users Thinking?

 You can apply some simple psychology principles to your UI design to predict and explain customer behavior. Thinking, feeling, and visual perception are important to make sure your users have an enjo...


It’s dangerous to write alone…take this!

How do you write your documentation? Do you work from drafts? Do you create content based on information sessions, functional specifications, or slide decks? Have you considered writing as a group act...


“What’s in a name? That which we call a rose…”

How often have you fought bitter battles over the names of buttons, actions, or processes? Do you remember capitulating to terrible names just because your seniors demanded it? As technical writers we...


Welcome to the Information Architecture Group!

Do you want to keep up to date with the latest best practice for information architecture? Do you struggle to find like minds to discuss the topic within your own company? If yes, this is the forum fo...