There is a breed of writers who can write a whole book in one sitting. They write and write and in two days they produce a whole novel. According to Wikipedia, Stephen King is famous for doing just th...
Design Thinking is about problem-solving and collaboration between a team of people with different skillsets to come up with innovative solutions for users. This process is typically for creating soft...
It feels like the only thing that we're talking about in the tech world recently are Large Language Models or Generative AI. It’s created many conversations, both positive and negative. In this Blog, ...
Have you ever played the falling tower game, Jenga? In this game, you build short wooden blocks into a high and stable tower. Once ready, each player takes a turn to remove the blocks until the tower’...
Do you think user assistance and product documentation in particular have a fashion sense? Or technically speaking, do they have a style? Do you think they have the right style? Do you need a guide fo...
Enablement comes in many forms. Trying to succeed and move forward in your career? You’ll probably take a course to earn a badge or certification to prove you’ve got the skills to work in a new role o...
Have you ever searched for an answer on the web, finally found what seemed like useful data, then realized the date stamp was from 5 years ago?I have, many times, and this is an experience I'd like to...
Do your readers complain about not being able to find what they need to get their job done? Even though the content is right there in the manual? Here are a few ideas for helping your readers locate w...
Good technical writing is more difficult than most people think. You can’t simply slap a bunch of facts down on a page and say, “job done”. There’s a craft to writing, a skill you hone over years, and...
You can apply some simple psychology principles to your UI design to predict and explain customer behavior. Thinking, feeling, and visual perception are important to make sure your users have an enjo...
How do you write your documentation? Do you work from drafts? Do you create content based on information sessions, functional specifications, or slide decks? Have you considered writing as a group act...
Are you curious about common mistakes a technical writer may make while writing software documentation? In this series of blog posts, Jordan Stanchev and Kieran Turley will introduce you to some commo...
How often have you fought bitter battles over the names of buttons, actions, or processes? Do you remember capitulating to terrible names just because your seniors demanded it? As technical writers we...
Do you want to keep up to date with the latest best practice for information architecture? Do you struggle to find like minds to discuss the topic within your own company? If yes, this is the forum fo...
Are you curious to know what gamification is all about? Ever thought about gamifying product documentation? Interested to know what aspects can be gamified and how gamification adds value to your end ...