No product is displayed in "My Purchased Products" inside SAP for Me

[Dario_D]

Some customers are reporting that the product they purchased is not appearing under "My Purchased Products" in SAP for Me. Upon navigating to Portfolio & Products > My Product Portfolio > Product Summary, no product is displayed.

Despite the contract start date passing over a week ago, the Super Admin, the sole user with platform access, cannot see the "SAP S/4HANA Public Cloud" product in this section.

Do you know what could be causing this issue?

Thank you in advance.

[OzzyG · Accepted solution]

Hello,

If you follow the "Get Assistance" guidance for Finance & Legal questions in SAP for Me (lower left in navigation bar), it points you for contract related questions to contact the SAP Order Management team via email: sapcontractcenter@sap.com

There is a KBA Note: https://me.sap.com/notes/0001660069

Issue might be a delay in processing. Otherwise, best for investigating technical issues is to submit a case (incident).

Best regards.