Unable to Renew SAP Passport

[Former Member]

I have been receiving a message when I login to OSS that tells me my SAP Passport will be expiring soon. There is a link to renew my SAP PAssport that I click on, but when it tries to Renew, I get an erorr message every time:

"The data for the new SAP Passport does not match the data of your current SAP Passport. The data in the new SAP Passport can only contain data used in the SAP Passport you are currently logged on with."

I have checked with my coworkers and our Basis manager, who originally set this up for me, but no one can help. I have been unable to find any more information through HELP or anywhere in the SAP Forums. Please help, if possible.

[klaus_wegener2]

Additional info (October 2014):

Today I was struggling with SAP Passport renewel. It never make any problems

the last years.

I use IE11:

There are several recommendations from SAP:

* ActiveX Settings

* Two SAP URLs to IE trusted sites

Again it was not working for me. In Firefox it was working. The difference between

the 2 browsers was, that Firebox opened the input box for encryption type, IE not !

My solution was, to put

sap-ag.de

to the compatibilty view settings in IE.

The the passport page opened with input of S000... user id (prefilled) and password.

The encryption box does not appear but then I received a IE browser message to

accept running ActivX ...

And then it was working. Don't know what SAP changed, but this way was working.

BR

Klaus Wegener