Many SAP cloud customers rely on SAP partners for implementation and/or operations services whereas partners often leverage SAP support services on request and on behalf of customers. A close collaboration between SAP and partners is instrumental for customer success in such scenarios, for example, by enabling partners for a faster direct resolution of consultative customer inquiries as well as accelerated troubleshooting by support-qualified partner consultants.
By joining this session, you will learn about:
• the role of partners in the context of SAP cloud solutions,
• how SAP and partners collaborate around SAP support services,
• how customers can promote a more targeted and effective collaboration by authorizing partners with the service partner user management application.