The course in this learning journey is an introduction to SAP Service Cloud. It walks you through how it works, as if you were a business user (a service agent and a technician) using the solution on your first day on the job
In this course you will be able to:
Identify a use case and the features and processes
Navigate and personalize the user interface
Name the steps of the customer service and field service processes
Manage Customer interaction for the communication channels e-mail and phone
Explain the use of work distribution rules and service level agreements
Explain the use of maintenance plans to support the service process
Perform the daily tasks of a service agent and a technician including processing service tickets
Identify key built in report
Pass all the quizzes and receive a digital badge!
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