We have content on our company content server that includes the AICC wrapper and SCORM online modules. We recently noticed an issue with launching the SCORM online modules on Chrome version 90. When the 1st training module launched after logging in to SF LMS, user gets an authorization error issue. If user launches a training document with AICC wrapper, the training launches with no issues. After being authenticated, they are able to launch the SCORM training module. This does not happen in Chrome 89. Anyone experiencing this issue?
We had an issue before and read this article to fix.
Not sure if we're getting the exact same issue but we have been receiving a significantly higher number of IT support tickets for users launching SCORM content and being met with an LMS API error.
In the past we would rarely see tickets come to us about LMS API as it is usually connectivity issues, however, I am seeing too many tickets for this not to be caused by a different root cause.
It would be good to understand what has changed to cause the LMS API error to appear more often for a lot of our users. Our users can still access the training after leaving it for a while and trying to launch it again but that obviously isn't a great experience for the users.