Hi friends, is anyone out there using EDMS (Veeva) for GxP learning content and accessing them from success factors LMS?
We are in the pharma industry and currently in the implementation phase of the project, running through some bumps with this integration. It would be a huge help if we could connect with anyone who is already doing the above, thank you very much!
Our SOPs are housed in Veeva Vault and in order to get the R&U to work we had to check the box to mark the items complete on launch. Not the best, but it works for us.
The only time we run into a hiccup is when the SOP doesn't actually launch, but the LMS thinks it did so it's marked as complete and in turn wants the learner to verify anyway. In times like these we instruct our learners to open Vault separately, search for the SOP, read it, then go back to the LMS and verify.
At CSL Behring we have integrated our five DMS systems (three of which are Documentum based; but not Veeva) with the LMS for the automated creation of training Items based on documents which are designated for training. This is done with a complicated “DMS Middleware” solution which takes input files (i.e. list of documents to be created as training Items) form the DMS systems, transforms them, and creates output files which can be fed through the standard SuccessFactors Item, Curriculum, and Learning History Connectors. At a very high level, the solution has allowed us to automate the following:
Although it was a challenging to implement this solution, which we did during our recent migration from our On Premise Plateau system to the Cloud for b1608, it is a huge time savings for our LMS admins.
Trevor - with this are you making the assignments in your DMS and also LMS? If you're using the Learning History connector, it would make me think so. I helped a customer do basically this same setup, but they wanted to use the AICC wrapper. The wrapper wouldn't pull up the document correctly so they ended up using a program to push each published/approved doc as a PDF to iContent to open correctly and only make assignments in the LMS. Very easy for administration and the process to push the docs works right along with the connector files. The process also removes the past revisions when there is a newer one available, to keep iContent cleaned up.
We are not making any training assignments via our DMS-LMS Integration. Our integration only produces flat files to be fed through the standard SuccessFactors Connectors. At the present, I don’t believe that there is a standard Connector which makes training assignments. In order to do this, the oData APIs would have to be utilized. There is an API which is designed to make training assignments, but our business did not identify making training assignments with the integration as a requirement. All training assignments for our company are made within the LMS application itself by admins.
In regards to the program you helped implement for a customer, I’d be very interested in learning more about it. Right now, all of our DMS document training content is housed on DMS web servers within our firewall. This presents an issue for end users trying to access content on the mobile application or on a personal PC outside of our company’s firewall. We don’t have an issue with this setup internally, nor do we have a problem setting up the AICC content wrapper on every document training. In the long run though, we are looking at ways to make the content accessible outside of our firewall.
One idea was to place a copy of the content on iContent, but there were some hurdles to doing this. One of the biggest hurdles was automating the cleanup of older document content on iContent. This is something that I’d be interested in exploring further to learn how this was accomplished.
Veeva URLs does have issues hence, we opted to use PURL as our integrated platform. This allows you to independently run Veeva and SuccessFactors. The solution does require to check the option Grant Course Credit at Launch. Infact PURL replicates the generator for all the processes on Veeva and runs them smoothly on SF.
Happy to connect for more details.