We have configured SuccessFactors Learning 2 years ago with 4 tenants :
dev ( preview dc)
test ( prewiew dc)
val ( prod dc)
prod ( prod dc)
we have put a strict code move in place :
dev-> test -> val -> prod
which requires frequent refreshs.
since december 2022, we are failing to use instance refresh tool to refresh our val environement for both bizx AND lms at the same time : the explanation from sap is that the 2 lms tenant prod and val are on the same datacenter and both flag as Red zone tenant.
SAP is rejecting the idea to refresh val environment with prod tenant:
the only 2 options :
- move val lms tenant into preview datacenter
- stay in prod datacenter, but request manual refresh for lms tenant.
Option 1 is bad since it causes our val environment to be 2 month per year or more to be with different code level than prod environment.
option 2 is preventing us to take benefits from IRT tool to be autonomous for refresh request
how other customers with val environment on prod datacenter are living these new requirements ? Are they ok with requesting manual instance refresh ?