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iContent Questions

jamesrogers
Employee
Employee

‎05-25-2021 8:22 PM

0 Kudos

Hi team,

I have a few questions from a customer that is about to go live.

  • Are iContent servers hosted by SAP in the same environment as the other servers that make up the validated SuccessFactors platform?
  • Does SAP conduct Installation Qualification on SuccessFactors iContent servers?
  • What controls are in place to ensure data integrity and security on iContent servers? Are the controls documented?
  • Is there a documented change control process that governs changes to iContent servers?
  • Do validated Life Sciences SuccessFactors customers typically use the iContent server for maintenance of training content?  

Thanks,

James

1 REPLY 1

kishore_krish12
Galactic 3
Galactic 3

‎12-10-2021 8:55 PM

0 Kudos

My responses below which i can answer

  • Are iContent servers hosted by SAP in the same environment as the other servers that make up the validated SuccessFactors platform?Raj - You should check this with SAP.
  • Does SAP conduct Installation Qualification on SuccessFactors iContent servers?Raj - I do not think as as this is just a SFTP and not an application. But again check with SAP
  • What controls are in place to ensure data integrity and security on iContent servers? Are the controls documented?Raj - SAP question
  • Is there a documented change control process that governs changes to iContent servers?Raj - No, 
  • Do validated Life Sciences SuccessFactors customers typically use the iContent server for maintenance of training content?  

Raj  - Yes, Both SOPs and other GxP training content as well as corporate and development training are maintained on iContent