After the upgarde to b1808, the Learning Expiration & Overdue notification is not working properly. I assigned 3 items to a user as follows:
We ran the APM for Learning Expiration at 10am PST and did not receive an Overdue notification but both #1 & #2 was included in Reminder email notification so the item with past due by 1 day is showing up on the reminder notification which is incorrect. I ran the same above scenarios again but with a new item. This time I ran the APM for Learning Expiration at 10pm PST and received an email for Overdue notification for #1 and Reminder notification for #2 which is the correct behavior. It seems the time zone change to UTC is having an impact on the notification. I opened a ticket with SuccessFactors and they responded saying the fix will be included in b1905 release which means we would have to wait a year. I am escalating this and pushing for an immediate fix. Is anyone in a different time zone than UTC experiencing this issue?
We are experiencing the same issue but I think it might be connected to the Curriculum and Item connector issue we are having.
The curriculum connector is failing and I have to manually update the file to a UTF-8 encoded text file for it to work.
Once SAP resolves the Connector issue, I can then pin point if the notifications are really an issue vs displaying activity that happened during the day. In our case, there are gaps in activity.