Is anyone else having issues with their User Connector? The last working update we had was last Saturday and, while Support is investigating, we are on day 5 now and this is becoming a serious business issue.
Our process for uploading content using User Connector - SF has been automated for years and nothing changed on our end. I have inquired if this had anything to do with the HXM update Saturday night but they are going through the process.
Just in case this help, are you award of the following:
"As a follow up to previous communications, please note as part of SuccessFactors’ continuous effort of improving product security, SAP SuccessFactors will disable support for diffie-hellman-group-exchange-sha1 on our SFTP servers in Production and Non-Production environments starting on January 15, 2022."
Nothing we can do as a customer. The issue is picking up the files from SF FTP server. Never saw that, I couldn't connect to FTP server. Even if I do, I couldn't fine the folder structure.
The last I heard from SAP Support is "reported scenario is still being verified internally by SAP Operations team and we are monitoring the process to keep you posted on this incident."
Item connector was also not working, as we send files from Document Management System to to SF FTP server.
The latest I heard from SAP Support "As per the investigation from Engineering team the issue is due to obsolete data in the backend and the same needs to be deleted via scripts to fix the issue."
Before I give blanket approval, I need to know what is obsolete data in the backend?
Are they suggesting that this is something on your side? If so, it sounds like a similar issue to our issue with the user upload where one upload failed, "blocked" the works and prevented any future updates from working.
I would think that your IT team can see where on the SFTP site the uploads are directed but our user upload hits two folders: