We are excited to inform you that SAP is harmonizing regular maintenance windows across SAP Cloud Services. As a result, we are able to provide higher system availability to our customers.
Beginning May 20, 2017 the standard regular maintenance window for SAP Cloud Services will be new Maintenance Windows for the SAP Cloud Platform Servicesharmonized by region (Asia, Europe, Americas) and standardized on UTC time. The standard regular maintenance window time will be 4 hours. Some SAP Cloud Services have a shorter window, some even are offering Zero Downtime Maintenance, which means that these services will remain online while regular maintenance is being performed.
The Cloud Platform services will be affected by this change as follows:
SERVICE |
Regular Maintenance
Start Time in UTC per region |
Duration |
Major Upgrades Timeframe in UTC per region |
SAP Cloud Platform |
No downtime required for maintenance |
– |
Up to 4 times per year:
APJ: SAT 12 a.m – SAT 6 a.m. UTC
Europe: SAT 7 a.m. – SAT 1 p.m. UTC
Americas: SAT 1 p.m – SAT 7 p.m UTC |
SAP Cloud Platform Forms by Adobe |
No downtime required for maintenance |
– |
Up to 4 times per year:
APJ: SAT 12 a.m – SAT 6 a.m. UTC
Europe: SAT 7 a.m. – SAT 1 p.m. UTC
Americas: SAT 1 p.m – SAT 7 p.m UTC |
SAP Cloud Platform Identity Authentication |
No downtime required for maintenance |
– |
Up to 4 times per year:
APJ: SAT 12 a.m – SAT 6 a.m. UTC
Europe: SAT 7 a.m. – SAT 1 p.m. UTC
Americas: SAT 1 p.m – SAT 7 p.m UTC |
SAP Cloud Platform API Management |
APJ: SAT 3 p.m. UTC
Europe: SAT 10 p.m. UTC
Americas: SUN 4 a.m. UTC |
2 hours |
Up to 4 times per year:
APJ: FRI 2 pm – SUN 7 pm UTC
Europe: FRI 9 pm – MON 2 am UTC
Americas: SAT 3 am – MON 8 am UTC |
SAP Cloud Platform Integration |
APJ: SAT 3 p.m. UTC
Europe: SAT 10 p.m. UTC
Americas: SUN 4 a.m. UTC |
2 hours |
Up to 4 times per year:
APJ: FRI 2 pm – SUN 7 pm UTC
Europe: FRI 9 pm – MON 2 am UTC
Americas: SAT 3 am – MON 8 am UTC |
SAP Cloud Platform Mobile Service for app and device management |
APJ, Europe, Americas: SAT 10 p.m. UTC |
4 hours |
Up to 4 times per year:
APJ, Europe, Americas: FRI 9 pm – MON 2 am UTC |
SAP Cloud Platform Gamification |
Bi-weekly
APJ: SAT 3 p.m. UTC
Europe: SAT 10 p.m. UTC
Americas: SUN 4 a.m. UTC |
1 hours |
Up to 4 times per year:
APJ: SAT 12 a.m – SAT 6 a.m. UTC
Europe: SAT 7 a.m. – SAT 1 p.m. UTC
Americas: SAT 1 p.m – SAT 7 p.m UTC |
SAP Cloud Platform Virtual Machine |
Up to once every month
APJ: SAT 3 p.m. UTC
Europe: SAT 10 p.m. UTC
Americas: SUN 4 a.m. UTC |
4 hours |
Up to 4 times per year:
APJ: SAT 12 a.m – SAT 6 a.m. UTC
Europe: SAT 7 a.m. – SAT 1 p.m. UTC
Americas: SAT 1 p.m – SAT 7 p.m UTC |
Our
Service Level Agreement (SLA) contractual addendum will be updated to reflect the new schedule (update will be done on 16
th of May). Furthermore, our customers will find improvements to the layout of the document for easier consumption and with regards to consistency.
