500 Connection Timed Out Error in SRM Portal 7.4

[sap-tabrez]

Hi Everyone,

The suppliers are confronting a 500 Connection timed out error on SRM Portal 7.4(MM SUS) system.

I know that there are some threads to this error but I can´t find a solution for this.

Other threads suggest changing the PROCTIMEOUT parameter. However, after changing the parameter values to 600 at both web dispatcher and Portal os level, the problem still persists. This issue is coming for BSP as well as WDA Components. Backend is SRM system(MM SUS) to fetch data and Portal is 7.4 . We have tried restarting Web Dispatcher and Portal System, still no luck.

Please suggest a way forward.

[Sriram2009]

Hi Ali.

Kindly refer the SAP Wiki link about the minimum level SP should be 14 in SRM 7.0 but in your SRM system is having SRM 7.0 SP13. Could you refer the link from SAP note 1388258.

https://wiki.scn.sap.com/wiki/display/SL/Checklist+for+Netweaver+Portal+7.3X,+7.4+and+7.5+upgrade+pr...

Regards

SS

[Sriram2009]

Hi Ali.

Could you enable the http trace where it getting delayed kindly refer the SAP note

1431064 - How to take a HttpWatch trace in IE and Chrome

Regards

SS

[sap-tabrez]

Hi,

Yes, we did the http watch analysis and back end rumtime SAT analysis, we found that the fm BBP_PD_SUSASN_GETDETAIL is taking a long time to process. Actually, this is inside a loop of table having over 13k records. The ideal solution would be to rewrite an optimized code, however the same code runs perfectly fine at times and sometimes it gets stuck in the wp. We took SRM DB restart and application restart, the issue till continues to occur at times.Oddly, the same code runs fine for all other users except for 3-4 users .

Regards,

Ali

[Sriram2009]

Hi Sheik

1. Have you tried different browser?

2. Could you share the SRM version details?

Regards

SS

[sap-tabrez]

Hi,

Yes we have tried different browsers still the same behaviour. We have a web dispatcher which routes the request from the portal system to two different URLs , one for SRM and other for DEALERS portal.

its SRM 7.0 SPK 13 and EP 7.4

Regards,

Ali.