Customer onboarding on solman

[SAPSupport]

there is a customer who is out of contract with SAP. For them to have solution manager monitoring as a managed service we need to understand if there should not be any problem with SAP given that they are out of support by SAP.

Also, is there any additional measures need to take care in case we need to onboard such customers with Solution Manager monitoring as solution manager as a managed service.

Please let us know in case you need any more information in this case.

Regards,

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[SAPSupport · Accepted solution]

Dear Partner,

Please reach contract center for more information via information in KBA below:
1660069 - How to contact SAP Order Management for contract-related questions or issues
"To contact SAP Order Management (previously called Contracts) for various contract-related questions/requests/issues (see topics listed above), send an e-mail to SAP Order Management at sapcontractcenter@sap.com. You can find a direct link to that e-mail on the Contact Us page in the Additional Resources section page HERE. Under Contractual Questions click Submit your Question."

Thanks & Best Regards,
David Song