Define Subaccount Cloud connector

[souleymane]

Hi,

I want support on Cloud Connector

Need to connect Hana or SQL environment type connection import data through SAC.

I'm stuck at the Cloud Connector level.

As soon as I enter the references (Region, Subaccount, Email, Password) and receive this error message.

I really want help.

I installed the cloud connector, sapjv8, tomcat, ...

Regards,

[former_member839584 · Accepted solution]

Hello ssam,

Kindly check mention below information:

• The region host you are mentioning is exact same as in the Data source and Configuration.
• The Subaccount user is associated with the SAC.
• For subaccount you need to check which user is associated with SAC
• In Cloud connector we use email address and password which is associated with S-User id in SAC
• https://me.sap.com/userscontacts/impcont
• 2596214 - How to maintain Super Admins, Cloud Admins, and User Admins listed in the Important Contac...
• Follow the Link: Installing the Cloud Connector | SAP Help Portal

Please check all the information.

Good Luck!

Regards,
Vanshika

[souleymane]

Hello,

Many Thanks markus.tolksdorf, ulrich.schmidt and vanshika.band for you assistance.

Finally I was able to add a subaccount on SCC and another configuration.

Regards,

[souleymane]

Hello vanshika.band

Thanks for helping.

I checked the information or settings (if the user of the sub-account is associated with SAC, the host of the region, etc.)

I ran the tests again and this time I get another error.

When I open the ljs_trace.log file, I see lots of warnings that I don't understand.

Regards,

[souleymane]

Hi Markus,

Absolutely I think it's because of the configuration. I'll open a ticket to see.

Many thanks for your support.

Regards,

[souleymane]

Hi RAVIKANT,

I put the right parameters (Subaccount, Region host) listed on SAC but it doesn't work.

Regards

[MarkusTolksdorf]

Hi Souleymane,

I guess you need to open a ticket for a more detailed investigation. Support is not really possible via answers.sap.com. There is obviously something really wrong with your setup

Best regards,
Markus

[MarkusTolksdorf]

Hi Souleymane,

Internet Explorer is no longer supported. Chrome works fine for me for region selected by you. Can you open the developer tools using F12 in Chrome and check which errors are showing up? Furthermore, once developer tools are open and when clicking the reload longer, you get a context menu, in which you can choose "Empty cache and hard reload". This will really remove everything ...

Best regards
Markus

[former_member837943]

Hello Souleymane,

Kindly check the Following:

• The region host you are mentioning is exact same as in the Data source and Configuration.
• The Subaccount user is associated with the SAC.
• Follow the Link: Installing the Cloud Connector | SAP Help Portal

Hope this helps.

Regards,

Ravikant

[souleymane]

Hi Makus,

I tested with Firefox, Chrome and Internet Explorer.

As a reminder, I use version 2.15 of Cloud Connector.

Regards,

[MarkusTolksdorf]

Hi Souleymane,

which browser are you using?

Best regards
Markus

[souleymane]

Hi Markus and Ulrich,

I still get the same error after trying your solutions. I tried with other browsers.

Regards,

[Ulrich_Schmidt]

This error can happen, when there are still old values in the browser cache. Try, whether this helps:

• Delete the browser cache (the precise procedure depends on the browser being used here)
• Close browser and open a fresh one
• Login to SCC UI and select the desired "Region" again from the dropdown-list

[MarkusTolksdorf]

Hi Souleymane,

could you please clear your Browser cache and try again?

Best regards,
Markus