Email resending through ias with error

[miguel_apmbb80]

hello.

Would anyone know how to answer me why this is happening with the IAS. And how to solve it?

Because some customers did not receive e-mails to be able to validate the passwords and soon, I thought about resending the e-mails so that they can do this.

[dyaryura · Accepted solution]

Hi Leandro,

Have a look at this note: https://me.sap.com/notes/3189651/E

you might have configured custom mail templates or custom email server.

It's also useful to check the troubleshooting logs to identify the issue.

Thanks

Diego

[miguel_apmbb80 · Accepted solution]

Thanks for answering.

[istvanbokor]

Hi,

You can check troubleshooting log viewer to see more detailed error: https://<tenantId>.accounts.ondemand.com/admin/#/troubleshootingLogs

Best regards,
Istvan

[miguel_apmbb80]

Thanks for answering.