HCI-DS: Can't logon to SAP Cloud Platform Integration website

[dirugadr]

Hi!

The Administrator of the site gave me access to the web site, as I can see in the image below:

However, when I try to logon to https://<app>.us3.hana.ondemand.com/DSoD/ and enter the organization's name

my user is verified and then I receive an error message saying "User is not included in the organization. Contact your security administrator for assistance."

We were unable to solve this issue. What are we missing? Is there any other step we should complete in order to grant me the access?

For some reason, the button "Send Activation Email" seems to be "broken" since it's not sending emails to nobody, even the people that already have access to HCI-DS. Do you think that could be the root cause of the problem?

Thanks in advance

Adrián

[dirugadr]

Well, for some reason, deleting the user from the console and creating it again, and then send again the confirmation email worked for us.

Thank you for the response.

Adrián

[former_member423067 · Accepted solution]

Hi Adrian,

I check in my system. send activation button should be enabled, even if the activation mail was already sent earlier.

Please raise ticket with SAP and check. could be some bug.

with regards,

Nazeer

[balazsbence95]

Hi,

Suggest you to log an SAP incident to support component LOD-HCI-DS-OPS.

Regards,
Bence

[IvanBukharev]

Dear Adrian

please check SAP NOTE 2875761

Contact user assigned the role Security Administrator to

1)check the roles of your use

2)remove then add you to the user list -(THAT ONE HELPS ME WHEN IT HAPPEN)

Access the SAP ID service portal as this handles logging in: accounts.sap.com

• note: make sure to check S-User, P-User as well as email address if appropriate