CIG support team does not provide support integrations which use web dispatcher

[former_member82170]

2023-06-26-11-55-12-search.png

Hello,

We are having issues integrating CIG --> SAP Cloud Connector --> SAP Webdispatcher --> ERP Backend System, so created a ticket with SAP and SAP is saying they do not support this scenario!! is this true? we are using the same scenario for BTP/Success Factors and it works seamlessly and no issues at all!

if web dispatcher is not supported, how do we load balance between the application servers? as we got 7 application servers to balance the load! , please suggest

[former_member82170]

Sorry for creating multiple threads.

I did trace end to end and calls are coming to SAP backend system and terminates with error code 403 service not available, if I use same link with any application server it works, ARIBA SOAMANAGER web services does not aware of web dispatcher hostname.

Currently we have BTP/Success factors integration between SAP Cloud Connector and SAP ERP which is working fine and we are using same cloud connector and same ERP system, why it does not work!

[Ryan-Crosby]

You will need to consider an integration flow in CPI to wrap the integration point because another platform cannot know the DNS name housed in an internal network elsewhere. Create an iFlow and then place that endpoint in your CIG configuration.