CIG support team does not provide support integrations which use web dispatcher

[former_member82170]

2023-06-26-11-55-12-search.png

Hello,

We are having issues integrating CIG --> SAP Cloud Connector --> SAP Webdispatcher --> ERP Backend System, so created a ticket with SAP and SAP is saying they do not support this scenario!! is this true? we are using the same scenario for BTP/Success Factors and it works seamlessly and no issues at all!

if web dispatcher is not supported, how do we load balance between the application servers? as we got 7 application servers to balance the load! , please suggest

[former_member82170]

Yeah, I tried webdispatcher host, but it is not working as Ariba service does not recognize webdispatcher alias name.

[AndreMiranda]

I think it might be helpful to consider this issue from a different perspective.

With CIG, the cloud connector is utilized solely for sending messages to ERP. In this context, there's no necessity for Ariba/CIG webservices to initiate calls to the webdispatcher; in fact, the situation is reversed, with the webdispatcher making calls to the ERP and its associated webservices.

Given that we don't employ any CIG webservice to initiate calls to the Cloud Connector, the statement that Ariba/CIG webservices cannot recognize the webdispatcher seems to not make sense.

Also check if there is an alias when the webdispatcher is calling the services; these alias needs to be recognized by the ERP.