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Error in Webi Rich client, in BI launchpad everything is working fine

arne_vanhoof2
Explorer
0 Kudos

Hi all,

We experience an error when we try to refresh a report in rich client or try to open a bex query in the rich client.
In the BI launchpad everything is working fine.

In the rich client we can connect to the system and open reports, but the error appears when we refresh the data or try to create a new report.
We have SSO BW logon activiated.

When refreshing we get the error: "Failed to Connect to OLAP source"

When trying to opening a bex query after clicking on the olap connection we get following error:

[[error.openSapBwBrowsingSessionFailed] 0] <<?xml version="1.0" encoding="UTF-8" standalone="yes"?><ConnectionString>

<Properties>

<Password />

<Initial Catalog />

<SaveLanguage>true</SaveLanguage>

<TargetProvider>SAPNETWEAVER7X</TargetProvider>

<Cube Type>Unknown</Cube Type>

<Data Source>*****</Data Source>

<User ID />

<NetworkLayer>SAPBW_BICS</NetworkLayer>

<MaxParallelQueries>4</MaxParallelQueries>

<Authentication Mode>2</Authentication Mode>

<Initial Cube />

<Language>en_US</Language>

</Properties>

<ExtendedProperties>

<SapLoginMode>0</SapLoginMode>

<JCO_CLIENT>001</JCO_CLIENT>

<JCO_R3NAME>BIP</JCO_R3NAME>

<JCO_LANG>EN</JCO_LANG>

<JCO_ASHOST>*******</JCO_ASHOST>

<JCO_SYSNR>00</JCO_SYSNR>

<ManagedMode>CLIENT</ManagedMode>

</ExtendedProperties>

</ConnectionString>>,<java.lang.NoClassDefFoundError: com/crystaldecisions/sdk/plugin/authentication/sap/internal/SAPR3GlobalState$CannotRetrieveException>

I don't see what the cause or solution could be.

BO Version server: 4.2 SP6 patch 2

Client tools: 4.2 SP6

Thanks a lot.

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amitrathi239
Active Contributor
0 Kudos

It seems issue is with client tools installation.try to repair client tools in Control panel and check.

similar issue is mentioned in sap note.

1885871 - SBOP BI 4.0: Cannot open any universe in Web Intelligence Rich Client, nothing appears after choosing universe name to open

arne_vanhoof2
Explorer
0 Kudos

We already tried a repair/Uninstall/Reinstall, it did not help.
We have the issue with BICS connection, not with universes.