Issue (SLFI) creation for a DVM Self Service session: can it be deactivated?

[thalesvb]

The Issue (SLFI document) is the one visible on "Issues - Service Delivery" application of Engagement and Services Delivery group.

I found out that Issue is tied to DVM Service Session as a follow-up. The one I want to deactivate have sessions generated as Automated Self Service, but on that SOLMAN_SETUP step I couldn't locate a way to disable Issue creation, the only options available are for Processing Mode.

I read "Data Volume Management User Guide_2020.pdf" and also FAQ Automated DVM self-service documents from KBA 2035999, both just stops on Service Session setup and never mentions how to activate/deactivate Issue creation.

They were never generated for this system, but after a cloudy day they started to be created monthly. I'm trying to figure out why this behavior changed.

So the questions are:

1. Can Issue creation be activated / deactivated on Automated Self-Service delivery?
2. (Having a positive answer to #1, then) How?

Kind Regards

[david_song]

As confirmed internally, Issue creation can only be stopped by disabling Automated DVM self-service.