SAP IRPA Desktop Agent - Connection has been lost when VPN is connected

[former_member340030]

Hi Experts,

SAP IRPA Desktop Agent shows "Connection has been lost" when I connect my system to VPN, whereas without VPN it connects successfully with the cloud factory. ( Adding below the screenshots of events traces & agent showing "connection has been lost" error)

I have tried most of the below options fixing the issue

1. Re-install upgarded versions of Desktop agent

2. uninstall & re-install the agent

3. Change the proxy settings as mentioned in this Question

4. Adding tenants multiple times to get the register window for username & password.

5. Also followed the note 2843113

[alexisgaillot]

Hi Viplove,

As I see you got some agent disconnection with your agent on version 1.0.8.

Since this version, a lot of improvements have been done on the communication between the agent and the factory.

Can you please install the last version of the tool and test it to see if it resolve your issue ?

Access to this version by open the software center.

Thanks in advance,

Best Regards,

Alexis

[vipin_Ojha]

Hi Viplove,

I'm also facing similar errors agent is getting disconnected while job execution. And all the time it shows similar error in event Viewer.
Did you find any solution for this issue?

If yes, Please help me with the solution.

Thanks and Regards,

Vipin Ojha