SAP Screen Personas 3.0 in browser displays popup Version of SAP GUI Unknown

[MK24]

Hi,

Customer installed Screen Personas 3.0 SP06 version. When Launching SAP Screen Personas in a browser getting a popup saying Version of SAP GUI Unknown.

In the console getting web socket communication error - handshake failed with 403 response.

WebSocket connection to 'ws:/...../SAP/BC/APC/SAP/WEBGUI_SERVICES?window_id=26184BAD030F1ED88D8459126B0E854A&session_id=26184BAD030F1ED88D8459126B0E854A≺_session_id=26184BAD030F1ED88D8459112A12054A' failed: Error during WebSocket handshake: Unexpected response code: 403

Thanks,

Madhavi

[MK24]

Hi Cris,

Thank you! The websocket errors are resolved but we are still getting a popup with title Version of SAPGUI unknown. Any idea?