Unable to connect new CF accounts to cloud connector

[bartdp]

Hi

We are trying to complete https://developers.sap.com/mission.mobile-dev-kit-level-up.html with a real service, so we try to connect a new SCP CF (AWS Frankfurt) account to our cloud connector. That fails with "417 Could not download configuration file."

When we try to do that with an existing account on CF, it succeeds.

We see a difference in the CF accounts, one seems to be in Rot (old one) and the other in Frankfurt.

Any pointers?

Kind regards

Bart

[bartdp]

Hi Viktor

We used the long id:

The logs from SCC:

2020-04-21 13:20:27,985 +0200#WARN#com.sap.scc.config#http-bio-8443-exec-6# #Creating an sslContextProvider for account 10e7e627-db45-4b1c-8e00-c24f4a865f3b@cf.eu10.hana.ondemand.com without SSLContext. Keystore did not contain a certificate.| 2020-04-21 13:20:28,083 +0200#INFO#com.sap.scc.security#http-bio-8443-exec-6# #Will retrieve Connectivity CA certificate from SAP Cloud Platform| 2020-04-21 13:20:28,084 +0200#INFO#com.sap.scc.security#http-bio-8443-exec-6# #Executing Http Get request to https://connectivitycertsigning.cf.eu10.hana.ondemand.com:443/certificate/management/v1/trusted/ca/a... 2020-04-21 13:20:28,665 +0200#INFO#com.sap.scc.security#http-bio-8443-exec-6# #Returned Http Response with code 500| 2020-04-21 13:20:28,666 +0200#INFO#com.sap.scc.config#http-bio-8443-exec-6# #Stopping service channels on 10e7e627-db45-4b1c-8e00-c24f4a865f3b@cf.eu10.hana.ondemand.com| 2020-04-21 13:20:28,666 +0200#WARN#com.sap.scc.rt#http-bio-8443-exec-6# #Tunnel account:///10e7e627-db45-4b1c-8e00-c24f4a865f3b is inoperative. SccEndpoint com.sap.scc.config.TunnelSccEndpoint@917bf7c7 ok, and context == null| 2020-04-21 13:20:28,666 +0200#ERROR#com.sap.scc.ui#http-bio-8443-exec-6# #SCC handshake failed: 500 — Internal Server Error com.sap.scc.servlets.SccHandshakeException: SCC handshake failed: 500 — Internal Server Error at com.sap.scc.cert.HttpCertificateManagementService.processRequest(HttpCertificateManagementService.java:140) at com.sap.scc.cert.HttpCertificateManagementService.executeGetRequest(HttpCertificateManagementService.java:94) at com.sap.scc.cert.HttpCertificateManagementService.getConnectivityAgentCA(HttpCertificateManagementService.java:65) at com.sap.scc.ui.SubaccountControl.applyConfig(SubaccountControl.java:142) at com.sap.scc.ui.SubaccountControl.createSubaccount(SubaccountControl.java:102) at com.sap.scc.servlets.ConfigurationServlet.addAccount(ConfigurationServlet.java:1410) at com.sap.scc.servlets.ConfigurationServlet.dispatch(ConfigurationServlet.java:183) at com.sap.scc.servlets.ServletUtilities.service(ServletUtilities.java:42) at javax.servlet.http.HttpServlet.service(HttpServlet.java:848) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.sap.scc.ui.rt.UTF8Filter.doFilter(UTF8Filter.java:23) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:604) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:165) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:452) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1195) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:654) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:317) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1157) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:627) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:809)| 2020-04-21 13:20:34,401 +0200#WARN#com.sap.scc.ui#http-bio-8443-exec-3# #cannot read value of field DEBUG of class javax.net.ssl.SSLSocketFactory|

[former_member673886]

I am also facing similar issue while connecting cloud connector to Europe(Frankfurt)- AWS region. I am using the Long ID as suggested by you. below are the logs

2020-04-22 06:53:32,110 +0000#WARN#com.sap.scc.config#http-bio-8443-exec-9# #Creating an sslContextProvider for account account-id@cf.eu10.hana.ondemand.com without SSLContext. Keystore did not contain a certificate.| 2020-04-22 06:53:32,115 +0000#INFO#com.sap.scc.security#http-bio-8443-exec-9# #Will retrieve Connectivity CA certificate from SAP Cloud Platform| 2020-04-22 06:53:32,115 +0000#INFO#com.sap.scc.security#http-bio-8443-exec-9# #Executing Http Get request to https://connectivitycertsigning.cf.eu10.hana.ondemand.com:443/certificate/management/v1/trusted/ca/a... 2020-04-22 06:53:32,837 +0000#INFO#com.sap.scc.security#http-bio-8443-exec-9# #Returned Http Response with code 500| 2020-04-22 06:53:32,838 +0000#INFO#com.sap.scc.config#http-bio-8443-exec-9# #Stopping service channels on account-id@cf.eu10.hana.ondemand.com| 2020-04-22 06:53:32,838 +0000#WARN#com.sap.scc.rt#http-bio-8443-exec-9# #Tunnel account:///account-id is inoperative. SccEndpoint com.sap.scc.config.TunnelSccEndpoint@384c9f4f ok, and context == null| 2020-04-22 06:53:32,840 +0000#ERROR#com.sap.scc.ui#http-bio-8443-exec-9# #SCC handshake failed: 500 — Internal Server Error