Unable to subscribe to multi-tenant application

[former_member125464]

Hi,

I've cloned the repository here and I'm following the instruction to use this app as multi-tenant as described in the section "Deploy as Multitenant Application". However after having deployed my app to the Trial landscape, when trying to subscribe from a different subaccount to this app, I receive a "Subscription failed" error. Going deep into the error I see this:

{"subscriptions":[{"subdomain":"e4e45564portal","appName":"bookshop-java-public-e4e45564trial-dev","consumerTenantId":"881d838a-f28e-474f-90c2-c8348f963e98","globalAccountId":"bf4cb67e-7ed3-4154-b699-088e74780602","subaccountId":"881d838a-f28e-474f-90c2-c8348f963e98","state":"SUBSCRIBE_FAILED","error":"subscribe failed. Error: subscribe failed in create callback. Parameters: rootSubscription: RootSubscription : { xsuaaAppId: bookshop-java-public-e4e45564trial-dev!b64266, consumerTenant: 881d838a-f28e-474f-90c2-c8348f963e98, subdomain: e4e45564portal }. Error description: Timestamp: Mon Mar 01 10:15:11 UTC 2021, correlationId: ee8a5aad-12dc-488d-45c3-9380ea356088, Details: Error manage callbacks: Failed to call callback url PUT: https://e4e45564trial-dev-bookshop-java-public-srv.cfapps.eu10.hana.ondemand.com/mt/v1.0/subscriptio..., correlationId: ee8a5aad-12dc-488d-45c3-9380ea356088, appName: bookshop-java-public-e4e45564trial-dev and consumer tenant: 881d838a-f28e-474f-90c2-c8348f963e98. Body: SubscriptionCallbackPayloadDto(subscriptionAppName=bookshop-java-public-e4e45564trial-dev, subscriptionAppId=bookshop-java-public-e4e45564trial-dev!b64266, subscribedTenantId=881d838a-f28e-474f-90c2-c8348f963e98, subscribedSubaccountId=881d838a-f28e-474f-90c2-c8348f963e98, subscribedZoneId=null, subscribedSubdomain=e4e45564portal, subscribedLicenseType=TRIAL, subscribedCrmId=null, subscriptionAppPlan=null, subscriptionAppAmount=null, dependantServiceInstanceAppIds=null, userId=simmaco.ferriero@sap.com, userInfo=UserInfoPojo(userId=simmaco.ferriero@sap.com, userGuid=00f2c5d1-d979-410d-aeed-dcc9662a4110, userName=simmaco.ferriero@sap.com, email=simmaco.ferriero@sap.com, subIdp=I045523, sub=00f2c5d1-d979-410d-aeed-dcc9662a4110), appProviderCustomProperties=null, dependentServiceInstanceAppIds=null, additionalInformation={tenantMetadataUrl=https://e4e45564portal.authentication.eu10.hana.ondemand.com/saml/metadata}, globalAccountGUID=bf4cb67e-7ed3-4154-b699-088e74780602, eventType=CREATE) Reason: returned value from application: 500 INTERNAL_SERVER_ERROR, with body: Failed to process subscription of tenant '881d838a-f28e-474f-90c2-c8348f963e98'","dependencies":[],"createdOn":"Mon Mar 01 10:14:59 UTC 2021","changedOn":"Mon Mar 01 10:15:12 UTC 2021"}]} 

What could be the problem?

Simmaco

[marcbecker]

You should find additional information about this error in the logs of your "bookshop-java-public-srv" application (e.g. full Java stracktrace). Can you please provide these logs here to further narrow down the cause of the error?

[former_member125464]

Thanks for your answer, Marc. Here it is the log.

Cosnider that I just cloned the repo and followed those indications, without adding anything else. So, I think you should be able to replicate the same behaviour as well.

Simmaco

bookshop-java-public-srv-2021-03-01-12-53-49207000.txt

[marcbecker]

Unfortunately the logs point to an issue in a different component: "Caused by: com.sap.cloud.mt.subscription.exceptions.InternalError: Sidecar returned http status 500". Can you please share the logs of the "bookshop-java-public-sidecar" application in your space?

[former_member125464]

Here you go:

bookshop-java-public-sidecar-2021-03-01-13-06-4228.txt

Simmaco

[former_member269715]

I am having a similar issue as well. Subscription fails with srv app giving the logs simlar to the original question.

"c.s.c.m.s.SubscriberSidecarImpl : Sidecar returned http status 500"

and

"Failed to process subscription of tenant '2995b828-ddff-4d9f-ae9b-3df0fafec20a' (service 'MtSubscriptionService$Default', event 'SUBSCRIBE', entity '<no entity>')

However the mtx-sidecar logs says something which goes like "Error: Instance, but no bindings for tenant". I am unable to figure out what does it mean.

I suspect it is failing to create the HDI instance.

mtx-sidecar.txt

[eckart_liemke]

Hi Simmaco,

the error that you see in the mtx-sidecar logs is already an aftereffect of an prior failure.

Could you try to unsubscribe and subscribe again and check in the logs of the mtx-sidecar what the initial error is?

How many databases do you have mapped to your cf space?

Thanks,

Eckart

[former_member125464]

Hi Eckart,

I have just one database instance on my Trial landscape. I'm attaching here again some new logs.

Simmaco

bookshop-java-public-sidecar-2021-03-02-11-42-3276.txt

bookshop-java-public-srv-2021-03-02-11-42-18704000.txt