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SAP Conversational AI - "Retrieve Answers" bot - Integration Issue

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shahid
Product and Topic Expert
Product and Topic Expert

on ‎07-30-2020 3:38 AM

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Team,

I have tried integrating "retrieve answers" Q & A Chatbot with Web App and MS Teams. It didnt worked at both the places.

Tried the same thing with "Perform Actions" bot, it does work.

Any suggestions?

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shahid
Product and Topic Expert
Product and Topic Expert
‎07-30-2020 12:51 PM
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Screenshot:

Answer

Accepted Solutions (1)

Accepted Solutions (1)

alichtenau
Advisor
Advisor
‎07-30-2020 3:23 PM
Hi Shahid,

please try below:
  1. Open a notepad file
  2. Write html body tags (<body></body>)
  3. Copy in between the body tags the webchat script
  4. save the file and change the ending from .txt to .html
  5. Open the file in a browser and test the FAQ bot.

Is it working?

Best regards,
Andreas

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shahid
Product and Topic Expert
Product and Topic Expert
‎07-31-2020 2:29 AM
0 Kudos

Andreas,

Please find the attachment for the results.

Intent Bot - Does not throw a error. It does not reply, I guess that is expected.2020-07-30-12-35-05.png

FAQ Both - Throws a error.

Answers (2)

Answers (2)

alichtenau
Advisor
Advisor
‎07-31-2020 7:27 AM
0 Kudos

Hi Shahid,

I do not have the same error. I can retrieve answerd

  • Did you test it also using web client channel?
  • Is it a huge faq bot?
  • Did you create a dummy faq bot to test?

If nothing helps then maybe an incident would be good in order to have the CAI guys checked.

Cheers,
Andreas

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shahid
Product and Topic Expert
Product and Topic Expert
‎08-03-2020 12:17 AM

Andreas,

It's working now. I am not sure what was wrong. I tried it on Monday Morning, it seems fine.

alichtenau
Advisor
Advisor
‎07-30-2020 8:00 AM
0 Kudos

Hi Shahid,

do you get a specific error?
I'm not aware that the implementation is different.

Can you please try to change the channel-id and the token of your working intent bot with the one of the FAQ bot? Just to ensure we can leave aside an implementation error.

Cheers,

Andreas

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shahid
Product and Topic Expert
Product and Topic Expert
‎07-30-2020 12:50 PM
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Andreas,

This is what I have done.

I have added code in UI5 application to enable a chatbot in the screen.

I have two Channel ID and Token ID -> Intent Bot and FAQ Bot.

I tried replacing Channel ID and Token multiple times. Whenever I use FAQ bot's channel id and token id, it doesn't work.

I have observed the same behavior in MS teams integration.

However, FAQ bot works fine when I test during build time.

Please find the attachment for error.

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