on 06-09-2020 12:37 PM
Hello,
I have a very strange issue and for the last years I faced it about two times in a year and it comes very infrequently.
Problem:
- From one day to another, a user gets the error message "SOFFICEINTEGRATION142" during opening MS Word as editor for SAPScript/SmartForms
- e.g. TAC: SE61 > DocClass:"TX" / DocName:"ZLOGIN_SCREEN_INFO" or some other document > switch editor if MS Word (graphical editor) is not default
- I don't know if it comes from/with Windows updates (system or office)
Doing:
- If I enable SAPGUI security there is no ask for downloading "%appdata%\microsoft\templates\SAPscriptWord2007.dotm"
- Even I disable security settings, the template is not downloading from SAPGUI
- I can see the latest date when the download works, because the latest "SAPscriptWord2007.dotm" files is still available
- Even I rename or delete the *.dotm file, download is not working
- Even an old version of the template is available, the MS Word editor brings up the error message
- Giving that user local admin permissions, using MS Word as editor and also the template download is not working
- If I login on the affected computer with another (my) Windows domain account, I can use MS Word as editor, as wanted. The download of the template is working.
- SAPGUI updates and upgrades (750 > latest patch / 760 latest patch)
- MS Office > repair and reinstall
SAP Notes:
- I've searched every note that has something to do with that error, but couldn't find one that fits for our problem, or gives a hint how to solve same or other issues.
What helps:
The only thing that helps us in that situation until now is, creating a new Windows user profile!
- but now we have a user, where we want to avoid that doing...
Question:
- Anyone an idea what it could be?
- Maybe something wrong with Windows registry?
Thanks for any help, hint or something else!!
Best regards,
Tobias
Hi Tobias,
Have your issue solved? I also faced such issues more and more frequent in SAP GUI 770 version.
Thanks!
Best regards!
Jie
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Hi Jie,
If you mean with "solved" there is an easy way to fix the issue, no sorry, sadly I have still no direct helping solution..
In the last years ('til today), and it doesn't matter which Windows, SAPGUI or Office version we used, we have only to ways to solve this issue:
1. Check if it's a software (SAPGUI vs. Office) caused problem:
- Logon with a different user to the PC (as best, if that user was never logged in on that PC)
- Reproduce the issue with SAPGUI (whatever SAP user)
» If you get the same error message, issue is caused by software (SAPGUI + MSOffice)
» Fixed by: Uninstall SAPGUI + MSOffice > Install MSOffice > Install SAPGUI
» If you get not the same error message, issue is caused by something in the Windows user profile > 2.
2. Add a new Windows profile for the user that caused the issue
Best Regards,
Tobias
Hi Tobias,
I had this issue today and fixed it by opening a word document that I had saved on my PC. Not sure why it fixed it but it did.
Thanks,
Wes
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Workaround <Don't know if I should call it workaround..>
Even with SAP investigation the only way to get the user back to work is to delete the windows profile and create a new one. SAP couldn't find a way to fix this issue.
If you'll find a way, please share it us!
Best regards,
Tobias
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Hi Tobias
Refer the SAP note 1819805
Regards
SS
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