Speech recognition within CAI

[former_member715938]

Dear people,

we would like to use CAI to detect intents from speech input. I noticed the /request endpoint which formerly accepted audio. This is deprecated.

In the API reference and changelog for SAP Conversational AI v2.4.0 I was reading about the /converse endpoint which accepts audio. A link for information is provided within the API reference which is not working: https://reverseproxy.cai.tools.sap/docs/api-reference/#converse-voice-file

How can we use the /converse endpoint?

Any help is appreciated.

Mark.

[moshenaveh]

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[JonasB · Accepted solution]

Hi Mark,

there is no speech-to-text support available as part of the SAP Conversational AI platform. You would indeed need to use a third-party service to convert the audio into text and afterwards call the /dialog endpoint of SAP Conversational AI for the further processing (either in browser or on the server).

Regards
Jonas

[former_member715938 · Accepted solution]

Hi Jonas,

thanks for your response. Is the /converse endpoint deprecated as well? The API documentation seems to be a bit outdated here.

We really would like to avoid external engines. Right now we are looking for an alternative to Dialogflow which includes Speech2Text, intent detection and Text2Speech in a single request. Although this is working very well, we are looking for a European alternative. Maybe SAP is planning to integrate something similar in the future.

Thanks so far,
Mark.

[supmalak93]

Hi Mark ,

If you are looking for speech to text conversion examples for CAI chat bot you can refer mentioned link .

https://blogs.sap.com/2020/11/24/how-to-provision-voice-enabled-ai-based-chat-bot-to-your-sap-me-sys...

[former_member715938]

Unfortunately this is not what I am looking for. I got the audio in a file or stream and would like to use Speech2Text within CAI. I believe this is something that once worked and according to the API documentation it still should work via /converse endpoint.

Your solution is using browser APIs to do the recognition.