Test Connectivity - Gmail - HCI

[Balaji_Ponnam]

Hi Everyone,

I am trying to test connectivity from HCI and get the below error.

javax.mail.AuthenticationFailedException: 535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 https://support.google.com/mail/?p=BadCredentials x188sm17899865pfx.198 - gsmtp

smtp-connection-error.png

Please advise if I need to changeanything?

Regards,
Balaji Ponnam

[Balaji_Ponnam · Accepted solution]

I am able to complete using the below blog (using certificate)

https://blogs.sap.com/2020/01/15/cpi-gmail-smtp-integration/comment-page-1/#comment-502478

Regards,

Balaji

[MortenWittrock]

Hi Balaji

The configuration looks fine to me (assuming that the credential contains the correct username and password, of course).

However, please keep in mind that if the Gmail account uses 2-step verification, username/password will not work. In that case, you need to create an app password, as mentioned in the support.google.com link.

Regards,

Morten

[Balaji_Ponnam]

Hi Morten,

Thank you for your reply. Username and password are correct. I did not turn on 2 step authentication. Also enabled to allow less secure apps.

Regards,
Balaji Ponnam

[MortenWittrock]

Hi bponnam

Is the credential's username the full xyz@gmail.com email address? xyz on its own is not enough.

Regards,

Morten

[Balaji_Ponnam]

Hi Morten,

Yeah. I am using the full email address including @gmail.com.

Regards,

Balaji Ponnam