Many SAP cloud customers rely on SAP partners for implementation and/or operations services where partners often leverage SAP support services on request and on behalf of customers. A close collaboration between SAP and partners is instrumental for customer success in such scenarios, for example, by enabling partners for a faster direct resolution of consultative customer inquiries as well as accelerated troubleshooting by support-qualified partner consultants
Link to watch and replay: https://www.youtube.com/watch?v=vaBs61ioFS0
