New incident solution matching service takes SAP’s customer support experience to the next level with enhanced AI technology
To help you get relevant, technical support faster, SAP launched incident solution matching – a new solution recommender th...
What causes this error to appear in log files and how to handle this:...Caused by:com.sap.glx.core.cluster.ClusterEntryUnavailableException: Storage group XXXXXXXXXXXXX could not be evicted (2499 ms timeout elapsed)...WHAT IS A GALAXY OBJECT?When new...
From SAP BPM Product Support we got an interesting perspective of the hottest questions customers use to have. One of them comes up when they receive an error message like this one:*********************************************************************...
How to create manually data sources?Pre-requisiteYou need a configured source system. Read How to connect Galaxy to BI? to learn how to create a source system.Create an Application ComponentOpen first the data sources tree for your source system. Sta...
How to install BI initial content for Galaxy?PrerequisitesYour Galaxy installation should be connected to a BI system. See How to connect Galaxy to BI document.Install Initial ContentOnce the source system has been created, data sources and other BI ...
Hi Vicky,
incident solution matching is part of a set of services developed by AIT team in SAP DBS. These services are not based on BI or similar advance analytics. In coming SCOM and DCOM you will be able to get more detail information.
Thanks!...
Hi Shivraj,sorry for delay.Your issue happens because the output of the corresponding web service operation does not match the structure of the output mapping.Here there are two root causes:A. Known bug:After upgrade to 731 SP14, some process instanc...
Hi please be aware that when the system creates a work item with priority 1 each of its recipients receives an express notification on the screen and only Excluded agents do not receive a message.As you can read at following link:Work Item with Expre...
